Privacy Policy

1. Introduction

Parkstone Minibuses Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are registered in England and Wales. Our registered address is West Midlands, UK.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking Information: Travel details, passenger numbers, pick-up and drop-off locations.
• Payment Information: Payment details processed securely through our payment providers.
• Usage Data: Information about how you interact with our website.
• Device Information: IP address, browser type, operating system, and device type.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm bookings.
• To provide customer support and respond to inquiries.
• To send booking confirmations and service updates.
• To improve our website and services.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfil our contract with you.
• Legitimate Interests: To improve our services and ensure security.
• Consent: For marketing communications where you have given explicit consent.
• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, IT service providers, and email delivery services.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. Our website uses SSL encryption to secure data transmission.

7. Your Rights

You have the following rights under UK data protection laws:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information.
• Right to Restriction: Restrict the processing of your personal information.
• Right to Data Portability: Receive your personal information in a structured format.
• Right to Object: Object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us at info@parkstoneminibuses.com.

8. Cookies

Our website uses cookies to enhance your experience and analyse site traffic. You can control cookie preferences through your browser settings.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@parkstoneminibuses.com
• Phone: 07930 522 221
• Address: West Midlands, UK